It was very disappointing to hear from my parents, that what should've been a wonderful weekend spent with their grandchildren included a very unsatisfactory customer service on Gilbert's part. Our family has been coming to Gilberts for years, and for the past several years, my parents have done a weekend trip to Monterey with their grandchildren which included a stop at Gilberts. Without fail! However, my parents were very distraught that their server Erika, on Saturday Aug 25 '07 did not even bother to exert ANY kind of customer service to them. Who took their drinks? An apologetic busgirl. Who followed up on their order? No one. Who followed up if they had drinks? No one. And Erika had the audacity to tell my parents that it was a busy night? There is absolutely no reason for that excuse and it is even more appalling that their wait staff would even say that to the guests. I am hoping that Erika's unprofessional behavior does not put a cloud on Gilberts, however, based on a very poor experience that my parents encountered over the weekend, it will definitely be a note to remember when recommending places to eat at Monterey. As a customer, I would sincerely hope that the management would take an extra effort in educating their wait staff in regards to customer service. To say that we will not be having a meal at Gilberts again is definitely an understatement!