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Do not buy from Nelson Mazda - Review by Detra C | Nelson Mazda

Nelson Mazda


Do not buy from Nelson Mazda 8/20/2007

I bought a 206 mazda 3 in 10/2005 and was told that it was equiped with a 6 disk cd and about how good the warranty is but I have to buy an extended warranty and gap ins. to be financed. Every person at mazda I have spoke with is rude and not helpful. I am attaching an email between myself and mazda. start from the bottom and read up. First of all everyone I have had to deal with at the dealership has been completely unhelpful and/or rude. I am very disappointed with the quality of the vehicle as much as with the dealership. I bought the car brand new and have nothing but issues that cannot seem to be worked out ever since. I am also disappointed with the poor quality of the interior, especially for the price I paid for the vehicle. The door panels and the center console scratch with just the slightest thing coming into contact with them.That goes for the paint as well. If I had wanted to buy such a cheaply made vehicle I would have bought a focus or a cavalier. I had thought I was buying a quality vehicle with a dealership with great service but I guess I was wrong. Rest assured I will never own another Mazda ever again. I think you should look into the dealership at Tulsa because I don't believe they are representing Mazda. As you can tell I am not by any means satisfied with my purchase of my car. And look forward to getting out of my Mazda as soon as possible. The suggestions you had made about contacting the dealership to work out the issues is a moot point. The dealership is 50% of the problem. I do however appreciate you spending the time to let me know that you are trying to help. Please do not take any of the above personally. I know it is your job to try to help the customer be satisfied but I am far beyond that. Thank You ----- Original Message ---- Hello , Thank you for contacting Mazda. I appreciate the opportunity to respond to you. First, let me say that it is never our intention to have anyone less than completely satisfied with any aspect of their Mazda ownership experience. I apologize for any inconvenience the situation with your 2006 MAZDA3 may be causing you and understand how frustrating these things can be. I also want to apologize for the treatment the dealership gave you. Mazda is continuously working with the dealerships to provide only the highest quality products and services. Keep in mind that all authorized Mazda dealerships are independently owned and operated businesses. As such, they are responsible for the products, repairs and services they provide. As for any technical aspects, such as the air conditioning, I can only recommend that you continue to work with the dealerships Service Department as they are trained to handle such issues. In regards to the 6-disc CD changer, Mazda does offer this item as an optional accessory. If the salesperson told you that this item came standard on the vehicle, they were mistaken, and it would be best to discuss the issue with the Sales Manager at Nelson Mazda. Rest assured I have documented your comments for Mazda’s corporate record, which is dealer specific. Once again, I apologize for the service you received and thank you for contacting Mazda. Regards, Benjamin S. Specialist, Customer Assistance E-Business ---- Original Message ---- I am having a bad mazda experience, when I bought my car I was told there is a 6 disk cd changer and there is not, I was hassled to buy gap ins. and extended warranty which I did. I was charged a hidden fee for oil disposal on an oil change that I refused to pay. I am going on my 3rd clock since it won't keep time. Every time I have talked to the only person n service (Bob) he is rude and the only other dealer is over 100 miles away. My suspension has been messed up since I left the lot, but there is nothing wrong with it? My main complaints are the air conditioner and the paint. The air works as if it is low on freeon and even on high does not blow well. I realize that paint chips, anything that hits the car chips all thee way to the metal like there is only 1 coat of paint and no clear coat. I loved my mazda at first but now it seems like it was very cheaply made. I am very disapointed and highly doubt that I would ever buy a mazda again. please feel free to contact me. more
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