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Stay Away!!! - Review by Tim H | Bonfe's Plumbing, Heating, and Air Service

Bonfe's Plumbing, Heating, and Air Service


Stay Away!!! 8/15/2007

My usual plumbing company was not able to respond to my call because they were so busy so I decided to call Bonfe. They were available to come out that morning and the person that answered the phone was very pleasant. I found out why they were available. Who wants to pay their rates??? I had a simple leaky tub faucet and the person that came over told me I should replace it even though I figured out that he hadn't even looked at the problem. The replacement cost for parts and labor???? $973. I then asked them just to fix it and they charged me $312 for about 30 minutes worth of labor and $30 worth of parts. Then they told me I needed a Thermocouple on my water heater which is a $12 part online. Their cost for about 10 minutes worth of work and parts? $200! Since I wasn't home I had given them a credit card before they came out so the card was charged for the service. I followed up with several calls to discuss it with them and the receptionist told me they would call me back. I am still waiting!!! Also, the work was not good. The tub still has a slight leak, the handle was on upside down, and he left without making sure the pressure relief valve on the water heater was off so I had a flood in my basement. By the way. The same repairs by my usual plumber for the same faucet in my other bathroom was $115 which was about 1.5 years ago. BUYER BEWARE! Go somewhere else!!! more
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