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Overpriced, bad service and just plain incompetent - Review by C R | Gesinee's Bridal

Gesinee's Bridal


Overpriced, bad service and just plain incompetent 8/14/2007

I'm not sure where to begin. The whole situation was a fiasco. The bride did get a good deal by buying a new dress that had been sitting in their inventory. However, Gesinee's did make up for it when they charged her $400 to alter it and couldn't even pin the hem straight. If the grandmother of the bride hadn't been there to stop them, they would have hemmed it wrong and ruined the beaded hem. The bride paid $150 for a light pink veil because Gesinee's told her that it matched her gown perfectly. The bride discovered at the fitting that the veil clashed quite badly. Gesinee's refused to refund the veil or exchange it. When I ordered my bridesmaids dress, the sales person REFUSED to help me with figuring out the correct size to order. Her pat answer was "here's the manufacturer's size chart, you tell me what size. I ended up with a top a size to small and a skirt a size too big - and a $120 alteration bill. The store also switched bodices on the other two bridesmaids in error. The store never called the bride to tell her the bridesmaids dresses were in. One of the bridesmaids happened to call, only to find out the dresses had been sitting in their warehouse, getting dusty, for over two weeks. Their shoes ran $25 higher than other places and they charge $40 to dye them, which is double what you pay at an experienced shoe repair. The bridesmaids dresses also were $25 higher than we would have paid at another salon. When the mother of the bride was looking for a dress, Gesinee, the owner, kept giving us dirty looks because we were there just looking. Now that our experience with them is over, I am amazed by how many times we have heard from other people that Gesinee's is the worst place to go in the Bay Area. This is one bridal party that heartily agrees. more
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