Except we worked with the Redmond store. We had a good sized order to get 1/2 of our house done, all our budget would allow at this time. The windows came in and were installed in a timely manner. We also had a new slider patio door installed.
The cladding on the door was of different shades of the same color (it came that way from the factory and none of the installers or salesmen caught it before installing it) so we ended up having to wait for another door to be built. Weeks later, we got the new door and they came to swap it out with the first one. Except, this one had the same problem. We went through the process again, third time being a charm, and finally after another 6-8 weeks had a good looking door. No QC checks by Windows Doors and More when they get product in. Just load it in the truck and bring it to your house.
As for the windows, lots of them had crooked rails for the divided lites. These were fixed in a more prompt manner but still the company should have done some checking before bringing this crappy stuff out.
The company was very apologetic the whole time but those excuses wore thin as I was always having to call to check on the status of where my door was or when they'd be out to adjust the windows.
Don't think I'll be using them again.
Nice showroom though...