Having worked at McBay Tile for close to 2 years, I've seen many projects come together and look magnificent, also I have seen many track homes (non-custom) jobs be "slammed" in. If you're not the high budget customer, you have the tile slapped in with an end product looking scary after the "tight-white" grout sets and has air holes everywhere. I dare you to put a level on top of any production home's tile work and observe the results. And if you have ever worked for Brett, aka Burt, you know what it's like to work for a bi-polar coke head, under a new age dictatorship. I myself and many others have been scammed countless times of our overtime wages.. But the BBB knows that.