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Terrible lunch experience - Review by C N | Swiss Pastry Shop

Swiss Pastry Shop


Terrible lunch experience 8/2/2007

I love Swiss Pastry's desserts. Finally tried their lunch today. I would say their service was horrendous, but it was worse than that . . . it was non-existent! After being ignored for nearly 10 minutes, we ordered 1 chicken salad sandwich, 1 smoked turkey sandwich, 1 bowl of soup and 2 ice teas. The teas and the soup were brought out fairly fast. However 25 minutes later we were still waiting for our sandwiches. When they finally arrived, I was served turkey salad instead of smoked turkey. I let the waitress know it was wrong, but she tried to tell me that's what I ordered. No, I didn't. I specifically asked for smoked turkey. She seemed puzzled and walked away. I asked my husband if I was mistaken - did the menu not say "smoked turkey?" He confirmed he'd seen it listed also. After several minutes, the waitress returned with a menu, pointed to the smoked turkey and said "is this what you want." "Yes," I told her again for what the 4th time? She asked if I wanted cheese, I did not, but asked for lettuce and mayo. Obviously the waitress did not put the correction for my order at the front of the line, nor did she tell anyone that it was a correction and needed to be taken care of ASAP because after ANOTHER 25 minute wait she finally brought out . . . that's right ANOTHER incorrect order. Not only did it have cheese on it, when I told her "no, thank you" when she asked if I wanted it, but it had 2 slices, melted. No lettuce, nor the slightest hint of mayo. We left, it was a horrible experience and I don't intend to return. more
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