Unless you are a serious cyclist and look the part you won't get any help. This is one of the snobbiest stores in Seattle. Recycled Cycles rarely has used bikes anymore and its rarer that you'll find anything at the entry-level price. If you want a good deal on a bike go to Bike Works in Columbia City. They are super helpful, have a selections, and are a non-profit -your purchase helps their youth program. Its probably what Recycled Cycles used to be like, before they got too cool.