My family had been taking our dogs to Pet's Delight for grooming for several years, and never had a problem. I am visiting my family for the summer with my border collie, Monty, from Philadelphia. I dropped off my parents' dogs and Monty for grooming one Friday morning. That afternoon I got a call that Monty had gotten out. They had looked for him for 1.5 hours before calling me. It turned out the lock on his cage was broken, and the door to the street left open. It later came out that he had wandered loose around the store before running out. At least one employee saw him in the store, and did not grab him. The grooming staff had gone to lunch.
After 7 hours of my family and friends looking, calling, and putting up fliers, I did find Monty, thankfully. But it was one of the worst days of my life, terrified for my poor dog lost in a city he doesn't know.
While the staff of Pet's Delight did not intentionally harm my dog and they were all desperately sorry, there were several mistakes made by several staff members. It was only a small miracle that I found him again. I was absolutely livid that it took 1.5 hours to tell me he had gotten out --he would have responded to my voice much better than theirs.
This is basically a case of incompetence. I would strongly discourage anyone from leaving their animals in the care of these people.