My Dish Network went on the fritz and after a very frusting time trying to get someone out to remedy the problem I decided to switch to Direct TV (I had heard nothing but good comments about Direct TV customer service). I set up to have my Direct TV installed on the 20th. I did receive a call from Ironwood to confirm my install date and time. I took a half day off work to accomodate the installation time. At 11am on the 20th I received a call from Ironwood explaining the technician was out sick that day and I would need to reschedule. I understand people get sick so I requested the technician (or another technician) show up the next day, (the 21st), which was agreed by the contractor supervisor. Once again I stayed home all day waiting for the installer to show up which never happened. No phone calls from Ironwood, I actually had to call them to find out why no one showed. In any case no one was going to arrive that day. Once again I was promised the install would take place tomorrow (Sunday the 22nd) so I again stayed home all day waiting for the installer and once again no one showed up and no phone calls from Ironwood.
I called Ironwood around 6:30pm but only got their answering machine which I proceeded to leave a very sincere message. I also called Direct TV and talked with a very apologetic and understanding install guy who offered to give me &100 credit and assured me the installers would be there on the 24th since this time it was going through management. When I asked him if Ironwood was the only company that does their installs he stated they were the only ones they deal with. I then explained to him this is no longer about the time and money lost but more about the companies integrity and who they deal with.
I will never do business with Ironwood communications no matter how much money I will save, I will get my install from from a local company who cares about keeping their contracts and their integrity intact through the community the live in.
I canceled my subscribtion with Direct TV on the spot.