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Horrible service, filthy spa - Review by finesse c | Frenchy's



Horrible service, filthy spa 7/21/2007

I've been here a few times, either by myself or with groups, and I've decided I am NEVER going back. Parking is horrible and the women at the front desk are incredibly snotty and rude (especially the manager and this dark haired, heavier lady who's been there several years from her account). I've overheard several of them talking about each other, and other clients, behind their backs. Now I know that one of the massage therapists/estheticians has bipolar disorder. Not something even THEY should know, really. The return policy is HORRIBLE, and they don't even have prices marked on half of their goods. If you get to the register and realize something is grossly overpriced and want to put it back, they make you feel like you're cheap and have no money and still pressure you into buying - I'm certain they work on commission, at least some of them. They don't care at all about customer satisfaction. Speaking of products, the whole spa is completely cluttered with useless junk and ugly hair accessories - which is strange because they don't even do hair. The only thing I really enjoyed here wasn't a service, but one of the nail technicians. (I'm not sure if we can name names here, but she's asian and her name starts with an L. She's the only good thing about Frenchy's!!) She is very, very nice and polite and I've always enjoyed coming in to see her. Unfortunately I won't be coming back, though, as the service from the girls at the front and the pedicurists is absolutely awful. Also, the pedicure stations were INCREDIBLY dirty - just covered with other people's nail clippings and filed-off skin flakes. It's filthy. The women talk about you as if you can't hear them, and they even use foot files and tubs and the like that they used on another client. I'm pretty sure this doesn't even meet the health code! To top it all off, the services aren't even priced reasonably. $50 for a dirty, sloppy pedicure? Take your money elsewhere, ladies! · Pros: none, really · Cons: dirty, overpriced, pushy and rude salespeople, gossipy · Overall: NOT RECOMMENDED! more
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