The owner is fair, responsive and considerate. I wanted to use Big Red since they did a spectacular job with a large project for my neighbor; including returning three times to resolve minor issues. I was happily surprised when their bid came in towards the low end; and without all the haggling. They always showed up every day and on time; even in the rain. The work quality was, for the most part, of the highest caliper. The owner was "interviewing" a new forman, "Eric" for part of our job and while on his watch, the quality dropped from outstanding to totally unacceptable. Eric's work included studs that where not plumb, stud spacing that was not accurate, angles that where off by more than 5 degrees, nails when I asked for screws, etc. Nothing dangerous or inadequate to the building department, but not the neat perfection I expected. The owner brought back the original crew and some of the more egregious messes where cleaned up. All-in-all I am exceedingly happy with the work and would recommend Big Red to anyone.