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They are AWFUL! - Review by S N | Straight From the Crate

Straight From the Crate


They are AWFUL! 7/18/2007

This store is TERRIBLE. I will not go into all of the details of the month long debacle that I have been engaged in with them. In short, they too three weeks longer than promised to deliver one piece. The other was discontinued and no one called to tell me. When the initial piece was finally delivered, it was completely damaged. The salesman refused to give me a discount or swap it for a new piece – although he did offer to “take me out for a good time” in order to make it up to me. When I complained to the manager, he agreed to swap it for a new piece. He then “forgot” to send in the order and multiple trucks “mysteriously” broke down. Two weeks after he said it would arrive we finally scheduled a delivery time. I took off work THREE times in order to have it delivered and each time no one showed up – even though I had called to confirm the delivery earlier in the day. It was only after calling my bank and credit card company to hold payment and conduct a legal investigation that the owner finally agreed to give me my money back. Buyer beware – they charge your credit card at the time of order. If there is a problem, they will do anything in their power, including lie and avoid your phone calls in order to keep your money. Their customer service is horrendous. I strongly recommend avoiding this store. more
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