I actually worked for RPA. All of the doctors are absoultly wonderful and I know that the frustration is on the front staff. But, first of all I really don't think that any of you should be judging these people. Yes, you have to wait to be seen but a lot of the time there has been a very sick child a head of you or other situations that just can not be helped. As a Medical Assistant I know how the office works just as you do in your job. But, I see all of these negative things written on this web site and the funny thing is all of you sit there and say how wonderful the doctors are. YOU ARE NOT HERE TO SEE THE RECEPTIONIST! Yes, it is nice to have great customer service but at the same time you are punishing these great doctors by putting in these really hateful comments. And as far as Valley Pediatrics you wouldn't believe how many complaints I have recieved and how many shots that I have had to repeat because they were given at the wrong time or the wrong vaccine was given. A lot of what happens in a medical office is a result of bad management but I think that the doctors have no idea what is going on because they are busy treating your children! As far as the comment of having an appointment and having to leave: It is probably because you were late for your appointment. In the 8 years I worked there we very rarely turned away a patient...IF YOUR CHILD IS SICK WE SEE YOU! If you don't like the clinic leave..but don't bash them to others who really enjoy their care.