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Poor Salesmanship - Review by Matt P | Capital KIA

Capital KIA

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Poor Salesmanship 7/13/2007

I was very disappointed w/ the service and professionalism my family and I received on 7/12/07 at Capital KIA. It was 5:50pm when my wife, daughter and I drove up to the lot and there was a man waiting next to my door to greet me. I can’t remember the man’s name but he was tan w/ dark hair and a thin ‘whiskery’ goatee. I told the gentleman that we were only there for only a very brief time to look at the KIA Sedona EX since we had previous engagement that would limit our time. After we looked at the vehicle I said thank you for showing us the car but we have to go now so we’re not late to dinner. He asked if we could take a quick test drive and I told him again ‘no we need to leave let’s schedule something for tomorrow’. So I scheduled a time to test drive the car tonight 7/13/07 at 5:00pm. We began to walk back to the front of the lot when the man said ‘come on inside for a minute and let me get your contact information and register you to win a 50’ plasma TV. I said okay since how long could it take to give him my number and address. We got to the front office and he told us to have a seat at one of the empty tables in the lobby so we sat down and he came over w/ a piece of paper and started asking me my information. After about 1 minute he said thank you and he’d ‘be right back’ I told my wife after about 10minutes of waiting to go ahead and start the car and wait for me it shouldn’t be too much longer. So after about 10 minutes he came back over w/ a bunch of numbers on a piece of paper w/ a monthly payment. I was very turned off by this sales tactic and just went along w/ his sales pitch. After about another 5 minutes passed we’re pushing ‘extremely’ late and I really just wanted to get out of there because as I stated before we already talked about coming back the following day. Well since I went along w/ his pitch w/ the sticker price of the car at 31k and I told him I configured one on the internet w/ the exact same features for 27k he said ‘okay be right back’ and just got up and went over to the manager station. About another 5 minutes I was getting angry because I wanted to leave since we were already extremely late for our dinner. He came back and said ‘great news my manager approved the 27k price lets fill out this quick credit application’ I said ‘I’m sorry I already told you I’ve had to go numerous times and now I’m just going to leave, I will be back tomorrow at the appointment time we’ve discussed’. I walked out of the building got in my car put it in reverse and a manager ran up to my car and stood RIGHT NEXT to my car! So I rolled the window down and he said ‘can you give us 5 minutes’ at this point I was appalled by this sort of salesmanship. I even heard a man curse at some other salesmen to get their butts outside because cars were pulling up. Very rude and very unprofessional especially with children present. more
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