My dental cleaning experience was just okay, but the incompetent office manager made my experience horrible. I visited the office twice in May and both claims have yet to be filed with my insurance company. I have called Dr. Backiel's office at least four times complaining that my claims have not been received by my insurance company. I keep getting the "it takes two months" for claims to be processed. This is bullshit!!!! Now my flex benefits debit card has been deactivated because I do not have the proper explanation of benefits from my insurance company. The office manager Becky is worthless. I DO NOT RECOMMEND THIS DENTAL OFFICE. BEWARE!!!