I dropped my dog off at 9:00 AM when they opened and was the first customer there (I had made an appointment). As of 5:30 PM, no one had called me to come pick up my dog so I decided to go pick her up on my own. Not only did they not call me to pick up my dog (they said they called my cell phone and talked to someone, which they didn't) but they lied to my face about it. One of the staff also lied to me about how long my dog had actually been ready to go. I understand that mistakes happen but being lied to about it is another thing. They clearly do not conduct their business based on the order of their appointments and as a result my dog, which was the first one there, was the last one to leave 8 and a half hours later. I will never again leave my dog at an establishment where the staff is dishonest and my dog is kept in a cage all day long for a simple bath and grooming.