I've had almost the same experience as Macie M. above. Almost everything I was sold turned out to be not what would work for my house and had to be upgraded---more $$$. Installation has taken days (cost me a fortune in days off to be there with them). It has been one mistake after another. It's been almost 4 motnhs and the system is still not working properly. Getting someone out to finish installing it correctly has proven to be impossible so far. I would not buy a system from Ackerman and would not recommend them to anyone.