When you come in you can feel the warmth of the staff. Very rarely can you go to a resturant and not see someone who is being a jerk or just plain rude, but at Katie's it is always a happy, energetic place to be. I have been there at all different times, early day, afternoon, LATE night and the place is always hopping. The food is great, the staff are great. It is nice to be able to eat at a place that isn't a national chain and give you great quality food with service to match!