I recently purchased a puppy from this business after having purchased 2 from the store 8 years ago. I didn't have the best experience this time around. Aside from other issues, the puppy came home with kennel cough but is recovering. I notifed the store owner of my issues, but really didn't receive any satisfaction, other than the owner said he'd have a staff meeting every 3 weeks instead of every 4 weeks. This did not address my issues and the owner didn’t seem to understand the concern I had for the health of the puppy. At the least, I think they should have offered to pay for the $20 medication that the puppy had to be on. The owner was personally upset that I was critical of the store and wanted me to post a review to the contrary. He even told me that he was banning me from the store but recanted that statement later on.
I believe these puppies come from commercial breeders. The store owner should ask his breeders to provide a contact number so buyers can speak to the breeder directly regarding any questions they have on the puppy's heritage. Also it would be nice if they could supply a little puppy album showing the puppy growing up in the breeders homes. That would go far to alleviate any concerns.
I will personally choose to use an reputable AKC local breeder in the future however.