I have taken my "baby" (a silver tip chinchilla Persian) to Southern Oaks for the last 14 years and have always had a positive visit. But since he has gotten older he has had some UTI problems and needed medication. Having a difficult time keeping the meds down Dr.Dean offered some one administer the meds if I would bring him in daily. What a blessing that was. All of his staff have shown a great deal of understanding towards my feelings when it comes to Sammy. I feel like the cost is in reason compared to what others charge and the care they give to all the animals and their owner is "priceless". If I had any request for change it would be to keep the cats separate from the loud barking dogs when hospitalized because it's very stressful to the cats. Over all I highly recommend Southern Oaks to any animal lover because they really care for both you and you pet.