I went to Gene Juarez (Tacoma) to have the experience, and to say I've been there. I was not impressed at all by the colorist. She was very rude, lacked customer service skills and hardly asked any questions about my hair or offered any explanation of what she was going to do with my hair. The stylist though, made the trip to GJ all worth it. He was very friendly, asked several questions about my hair, gave me tips on how to style it and was just over-all a very good person. He chose all my Bumble and Bumble products and walked them to the counter for me to purchase and he walked me to the counter where I paid for the services.