I had similar problems as the other poster. Syracuse Pool would show up one day, work an hour or so, then leave, never to be seen from for another 2-3 days. They didn't even finish our pool in the season they started it - they had to come back and finish it the next year! To top it off, the salesman that sold us the pool "Rex", was later fired for not being honest with customers, yet the owner "Bill" refused to make things right. He would simply say "Rex shouldn't have told you that". Of course, the point is that Rex did tell us those things, and as the owner of the company, Bill should have stood behind his product. We have rocks sticking out from under our liner, concrete stains all over our driveway, and they never picked up their garbage. To top it all off, our heater never worked properly, and today it completely shut off. I just had a repairman from another company fix it, for a cost of $300. It was worth paying $300 to someone else - just so I didn't have to deal with Syracuse Pool and Patio. One last thing - we had a leak in our liner and I asked them to fix it. "Garrett" said he would send me a patch kit. I objected, thinking they should come out and fix it, as the liner was still under warranty. Garrett told me that the liner warranty only covered leaks at the seam. I then asked him how he could be sure the leak wasn't on the seam - if he never bothered to come out and look at it. He simply replied "the liners never leak at the seams", which effectively negates the entire liner warranty.
For our next pool we will definitely use Tarson or Liverpool.