Horrible, horrible, horrible, that is how I would describe my experience with New York Lace.
They try to get as much money out of you as possible, right from the beginning they tried to get me to pay an additional $150 rush cut fee that was not necessary, when I told them I refuse to pay it and would get the dress elsewhere, the story suddenly changed and the fee was not needed.
The alterations that I needed totaled $175 at new york lace and other bridal stores quoted me $30 for the same work.
THey charged me an additional $40 to pick up my already paid in full dress with no alterations and unpressed AND DIRTY
They gave me a wrinkled, dirty gown and to top it off, the sales woman took the dress out of the bag to give me. I bought an $800 wedding dress from them and they wouldn't even give me my gown in a BAG!
Horrible customer service. They do not care about making customers happy, they only care about how much money they can get out of brides.
I told the sales woman how disappointed I was that they take advantage of brides, and her response was that brides need to learn how to budget! WORST STORE I HAVE EVER DEALT WITH