The fact that they claim to put their customers first is a bunch of crock! I agree with the others when they say that they do IN FACT suck! I also have had to contact the manufacturer myself and the women at Gesinee's have done nothing to try to help with the process. The worst part is, you can get 3-4 different answers on the same question depending on who answers the phone! They are NOT consistent and when you ask for their extremely annoying store manager, she is NEVER there and you have to leave her a message so she can call you at her convenience. I guess she must be SOOO busy dealing with all the customer complaints they are receiving!