I stopped by today since I had a sitter for my 2 year old, so I could get thbe job done "kid-free" and wanted to order a Baptism/Birthday cake in the midst of tons of other errands I was completing this morning.
The lady at the counter greeted me with a frown and mumbled something like, "When did I want it, 'cuz we're not taking any more orders right now..." I replyed that I needed it next week. She said, "Okay, I'll go get Melissa..." She returned a couple of minutes later and said that Melissa was too busy! Would I call and do it by phone?!!!! I was shocked! The lady who greeted me with a frown, as though I was a complete bother, proceeded to give me a brochure listing the type of cakes and prices--- never offered to show me any sample or any other such common courtesy in a bakery business. Unbelievable!! Melissa, the proprietor/baker/chef whatever she is here needs to realize that her customer's time is valuable, too, and I will never order here, nor refer them to my friends. For every 1 unhappy customer, they tell 10 is the rule of thumb I learned in my college courses. I had heard their cakes were good from a neighbor/fellow church member, but now I'm completely soured since they had "ZERO" customer service. I suggest Melissa hire more staff to service her customers with a smile and the common courtesy that keeps a business thriving.