I never even made it to Barb's training facility. She told me there was an $80 deposit for the appointment and another $80 to actually have the session. When a family emergency came up I called and asked to reschedule - not to cancel. She told me she was charging me the $80 and that I would have to call back for a new appointment, which requires another deposit of $80 plus the $80 session fee. She is abrupt and rude to her clients and will take all of your money. I have no idea if she would have helped my dog - she was so rude on the phone that I no longer have the desire to find out.