Some of the employees are just bad in helping customers. Their knowledge about the products is not good enough or even sometimas they're not helpful enough. You ask them for help or have a question and they behave like they do not know what is on shelves.
The other day I called electronic with a simple question about plasma TV and the person on the other end (male) talk like he was talking with his mouth closed. I could not hear a word what he was saying and ask him to speak clearly but with no improvement.
I ask for another person. He put me on hold and I guess at that moment he knew that I will never get this other person. I waited 5 minutes and I hang up.