Last night my wife and I ordered a couple of meals from Norton Grille. We had along day so ordered it to go. I ordered the Prime Rib medium rare to medium. I received it well done. My wife ordered spaghetti and sauce. The bill ran about $30.00. I called the restaurant to express that I was not happy with the Well Done prime rib especially at the price and was told to bring it back for a placement. That was exactly what we wanted to do so that the spaghetti dinner would cool down to a nice 40 degrees while we return their error and get a replacement. The woman was rude and blamed us for the well done prime rib as we were late and it contiued to cook in the styrofoam box. I am a Chef myself and we never drop or cut a to-go prime rib if it is rare to medium as it cooks so rapidly. The waitress will let us know that the customer is here for their pickup and we will then drop the prime rib in the hot au'jus to bring it to temperature or cut it from the rib itself if the rib is being held under a heat lamp. They offered no baked potato and we received the order with no bread whatsoever. The Rib was nothing special and the spaghetti was well....spaghetti. Worst $30.00 meal I have had in years. I suggest they need experienced chefs and personable people in the front. Remember, "The Customer is always right" The blame should not be transferred to the party paying the bill. I would never recommend the Norton Grille.