First of all, to the other person that wrote the review before me... you really need to learn how to spell. Some of the things you said made no sense at all. I'm sure people are really going to take into consideration to what a person who can't even write has to say. FYI you're going there to adopt an animal anyway... not to make friends.
Although I do agree, SOME of the staff is rude. There are a few nice people that work there. Despite the staff, it's a great organization. It has a great selection of pets as well. They've saved so many animals. I adopted my pet from there and I love it to death.