Collen J. wrote that she used East Bay BMW for "warranty work" and found them a little "pricey." Repairs performed under warranty are not charged! Whats up with that? All new BMW's come with a 4 year completely free service, including oil changes! All my experiences at East Bay BMW have been excellent. The service writer even ran out to the parking lot to hand me my keys, so I wouldn't have to walk in. They are fabulous!!!