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Terrible, inconsiderate service department - Review by Stine Y | Chaplin's Bellevue Subaru-Volkswagen

Chaplin's Bellevue Subaru-Volkswagen


Terrible, inconsiderate service department 5/4/2007

Your car is not ready when they say and they never call to discuss problems, solutions or when your car will be ready. I used them before and was disappointed but thought I would give them another try since they are located close to where I live. Never on for more details. So my car was due for the 60,000 mile service and the check engine light was on again. It has been going on and off for the past 1.5 years since I moved back to the area and been in multiple times for this problem. Funny thing is that I lived with it in Georgia for 3 years and the check engine light came on only once. So they said the car would be there for the day. I dropped it off at around 3pm and left it overnight. They said they would call when they found the cause of the check engine light. Well, no call the next day until I called about 3pm and was told the the MAF meter needed replacement again (I had it replaced 1 year ago) and there was carbon build up in the throttle valve. To fix this, they needed to keep my car until the next day until around 12:00pm and I would get a call when it was done. Never got a call. Well, I called the next day around 12:15 (service advisor at lunch, would call backl, never got called). I called back at 1:00pm and was told my car would not be ready until 4:30pm and I would get a call. I also asked how much my bill was. Was told would have to look it up and would call right back. Well, I waited 40 minutes with no call so I called back and was finally told how much the bill was going to be. Ok, so 4:30 comes and goes and finally at about 5:30, I call yet again and am told they just finished with my car and need to road test it and it would be ready about 5:40. Well, I get to the dealer around 5:45 and low and behold my paperwork is not ready and I sit around waiting 15 minutes. Then, I look through my paperwork and find on the maintenance inspection something that says cam adjuster seal under report major oil leaks. No one pointed this out to me, no one talked to me about it. So I asked and was told it would need repair although not immediately. So they ask me if I want them to get me an estimate and I, of course, tell them NO!!! more
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