A/C was not cooling upstairs enough and seemed to run all the time to cool 2600 sf 2-story home. Orlando (owner) came out and discovered bearing on condenser cooling fan bad and found system with rated at 5 Tons, but ducting work was for a 4-Ton unit.
We were in attic together where he measured every return and delivery line and came up with an educated assessment of A/C unit. Turns out the system lacked 2 returns and about 3 or 4 vents to operate properly. The unit was like trying to breath through a straw.
Orlando gave full disclosure of how job would be done, how long it would take and how much it cost. He had a slide ruler chart that gave him much information and I was most impressed at the nearly 2 hours he spent just assessing the system needs.
No "Up-Sell" to a new unit. Just simply showed me how to make existing unit work properly for the first time in 14 years!!!
Orlando is the owner/operator and truly cares about his customers. I was in the customer service business for nearly 30 years. I know when you're getting lip service and when you're getting the real deal.
I would not hesitate for a moment to recommend Hutchinson Heating & Air to any one.