Real pros - friendly and honest. Solid family business. Had a problem with our HVAC unit in our casita - no air flow and noisy. Repairman was on-time, spent time evaluating problems, called into owner with a problem he detected. Part needed to be ordered for repair - minimum cost. Explained steps he was going to take and kept us updated on status along way. He thoroughly cleaned the unit inside and out and took care to ensure he protected the wood flooring and furnishings. Came back when part was received (within 1 week) and completed job --- proved heat and air working. Spent over 8 hours total between diagnostics, work and repair. Highly recommend - no gouging, no 'hidden costs', etc.