"From the first visit by one of Statewide's representatives, I was impressed with the way in which the company communicated with its customers and with its own employees. The consultants and installers were in frequent contact with the managers at all stages of the process, from the initial visit by Shannon, the subsequent visit by Paul & Dean, and the installation by Aaron, Andy and Chris.
I was impressed with the way they all educated me about the windows, taking a great deal of time to teach me about window construction, energy effeciency and value. I was also impressed with Statewide as a company, the way the company stands behind their product with their warranty, the fact that Statewide does no advertising, preferring to meet people one-on-one and through referrals, the fact that Statewide gives back to the community in various ways, and that it utilizes all its own employees with no subcontracting. I value the fact that the money that would be spent on advertising goes into the product itself, the employees, and the community. I value the fact that Statewide gives back to the community with it's various charitable donations. I especially value that all Statewide's installers are factory-trained in the factory where Uniframe windows are manufactured and that all the people I dealt with are Statewide employees with a vested interest in the company itself and in doing a good job for the customer.
During the installation process, everyone with whom I was in contact at Statewide were curteous, arrived when they said they would, and were very respectful of my home and personal property. Everyone was careful not to damage my home, and the crew cleaned up after themselves very well. One of the windows arrived without the internal grid and there was absolutely no question that it would be reordered properly and replaced at a later date.
All of this is impressive enough, but when some problems developed regarding the trim work around the windows and the window sills which I had made myslef, the way in which Statewide handled them was amazing. The installers contacted the installation manager at the Tacoma office and he offered to come out personally the next day to talk with me. Then a sales manager defused the situation entirely on the phone by promising to fix all the details that I was upset about. When the installation manager arrived, he confirmed everything that was said to me over the phone. Then we went to Home Depot together where he purchased trim and sill material for me so that I could re-make the parts that didn't look right.
Now that I have lived with my new windows for several months, I am even more aware of their value. My heating bills are lower, the heat doesn't come on nearly as often as it used to, the temperature gradient detween the upstairs and downstairs is gone, and there is a feeling of quiet and comfort that definitely wasn't there before.
I am so delighted with my new windows! Thank you, Statewide, for the wonderful improvement to my home and life. I would not hesitate to recommend you to others. My feeling about home repairs after this experience is that one is well served by choosing the company thar you want to deal with first. In the end, that makes all the difference."
-Joan T, Gig Harbor WA