Rented a concrete trailer and bought a load of concrete from these guys last weekend and despite being made to wait 20 minutes before filling out the paperwork and another 15-20 minutes to make room in their small lot, hook up the trailer and mix the concrete I didn't mind since mixing your own concrete is a lot of work. The last thing I asked before leaving the lot was "will I be okay if I get this back to you guys by 12:00-12:15 since it took so long to get loaded up? (they have a 2 hour limit on the trailer rental before charging extra). I got a reassurance from the guy on the lot and went on my merry way. After dumping the concrete and sending my wife back with the trialer (arrival at 12:15) I thought everything was fine until I checked my visa and found they charged me for an extra hour of rental time. After calling them I got the run around with them telling me I left the lot 15 minutes earlier than I actually did and returned 15 minutes later. I explained the situation and the hold up at the lot etc. The response I got was this is the way we usually do it and your check out time was blah, blah, blah. So what they were really saying is if you make a reservation the meter starts ticking then even if it takes a half hour to get you on your way. This situation is currently in limbo, but my advice is don't rent from Handy Andy unless you're in a pinch and even then expect to get nickel and dimed unfairly unless you specifically have them note the times you leave their lot and drive back on their lot to drop off equipment.