Very professional from the start. Chris, Bill T., and Tony all exhibited care over my house. They took shoes off, put mats and padding down, explained the cleaning process. At the end I was shown pictures before and after the cleaning and later was emailed them. They took extra time and care to see that my dryer vent was working properly, which I needed since they found it pulled apart in two places. They did not rush the job, but worked efficiently to get the job done in a adequate amount of time. They are good people and I trusted them to do their best job.