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Incompetent and not worth calling. - Review by Shawn B | OnTime Garage Door Rpair Bellevue

OnTime Garage Door Rpair Bellevue

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Incompetent and not worth calling. 11/24/2015

I had an issue where my door would not close properly all of the time. It could have been any number of issues so instead of debugging it myself, I thought I would call in the "experts" and let them handle it. Two employees showed up and after explaining the issue, they went right for the springs. They gave some BS reason why the springs were bad. My theory is because it's an easy fix with a HUGE markup on price. I asked how much and he said $179. After they replaced the "bad" springs, they charged $577 because there were 2 springs. Would have been nice to hear that before the work started. As they were walking to their vehicle, I pressed the close button and the exact same issue happened. They came back and looked at the manual, went to youtube.com and told me he could not understand the manual and that the opener was bad and quoted me an additional $850 to replace it! No way! They proceeded to make condescending remarks about how I could not understand the manual either at which point I told them to leave and leave the old springs behind. Once they left, I read the manual and troubleshot the problem correctly. If the garage goes down and up if you hold the button, it means that the springs were not the problem. After about 1 hour of my "non-professional time" I determined it was the safety eyes. I cleaned and re-aligned them and it works just fine. I could have gotten the reject employee but this is uncalled for and will never recommend this company to any of my coworkers in the future unless some sort of restitution to my $577 down the drain is produced. Awaiting the call from the supervisor. more
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