They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. Their office was way too cold, I was absolutely freezing. I usually don't have a problem with the cold, but I wanted to get out of that office as soon as possible. They could've used quite a few more staff members. They were very understaffed and I ended up having to wait quite awhile. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. I thought the chairs in the waiting room were about average. I didn't mind waiting in them, but they could do better.