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VCA Animal Hospital Burbank/Terrible! - Review by Sarah W | Vca Animal Hospital - Edsel Robertson, DVM

Vca Animal Hospital - Edsel Robertson, DVM

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VCA Animal Hospital Burbank/Terrible! 4/18/2007

I took my cat in because she was acting up. They needed to sedate her and told me they would do some urine tests. Told me to come back in an hour. When I showed up they told me it would be $350 for all kinds of test. So I paid and questioned why I was not told about charges before they did the tests. They called me to come get the cat but not to let me know prices. The front desk told me the Doctor should have given me a quote. When I asked to speak to the manager and doctor, after I paid, she told me a quote was not standard procedure. The manager said the opposite from the front desk. She would not offer me an apology or anything. Finally I told her I would have to dispute it with the credit card company. After that she went to the front desk (after bumping the cat cage against the wall) asked them to refund my money gave me back my sedated cat. She never told me that she would stop the test too. I had to ask her about it. She refused to continue with the test and would not give me my cat's medical records. I treid to snatch the records from her she threattened me with 911. So there I was with a sick sedated cat no records no where to go. I called the VCA corporate office never heard back. They will charge anything if you are not careful and see you only for 5 minutes. Answer no questions and treat you bad. I had to go to another animaql hospital without my records and have my poor cat do all tests again. She was already sffering enough. more
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