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Worst buying experience of my life!!!!!!!!!!!!! - Review by Melissa S | Lynnwood Honda

Lynnwood Honda


Worst buying experience of my life!!!!!!!!!!!!! 4/12/2007

My review in a nutshell: Lynnwood Honda is unethical and gives horrendous customer service. Do not give them your business!!!!! I had the absolute worst customer service experience I have ever had in my life at Lynnwood Honda. I found the car I wanted and drove it, it had not been detailed and the windshield wipers were bad. I was promised it would be cleaned, detailed and a safety check would be done so I left for three hours and came back to a disgustingly filthy dirty car, both inside and out and when I went to clean it myself I realized the car had no rear brake lights!! Also, the intake was not bolted down, the front license plate was not put on and one of the reverse lights was not plugged in. When I called the next business day the Assistant Service Manager, Pete, offered no apology. A few minutes later the Sales Manager, Keith called and was unbelievably rude to me, admitted the car had not been detailed or a safety check done and told me to bring it in so they could do it (also never said he was sorry). I brought the car in that night and when I attempted to show the sales guy what I wanted fixed he told me that he was going to have me tell the guys in service and then never took me back there or gave me an opportunity to show them the many, many problems with the car. He did give me free sonics tickets for that night which was nice. When I went to pick up the car the next night I immediately noticed hundreds of small cracks in the paint on the hood, which were not there when I bought the car. When I pointed them out to the sales guy he got very defensive and said they were already there. The windshield wiper had also not been fixed and the front plate was nowhere to be found. I left the car there to be finished. That night I called the General Manager, Mike Popkey, and left a voice mail. The next morning I called again and spoke with him. What an awful experience!! After explaining just some of my experience up to that point he yelled at me to listen to him and told me that he didn't even want to help me since I had told him I would never recommend Lynnwood Honda to any one I know. He argued with me about the cracks and did not apologize at all for any of the enormous hassle I had been through. For the manager of a business that is based on customer service he sure treats customers disrespectfully. All in all, this was the worst experience I have ever had buying anything. I feel taken advantage of and will be filing a complaint with the Better Business Bureau. more
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