ARS called ahead to advise of the ETA. Josh arrived on time and was pleasant and courteous throughout visit. He donned booties to protect our floors and quickly assesed the issue with our furnace. (No high pressure sales tactics with Josh) He provided information in a way that was understandable, answered questions, waited for me to contact my spouse, and had in his truck the parts necessary to fix the problem. Josh went one step further calling the office to advocate a discount based on a previously purchased maintenance contract. House was already noticeably warmer by the time paperwork completed. Thanks!
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