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Beautiful Yarn, Zero Service - Review by terry k | Jessica Knits

Jessica Knits


Beautiful Yarn, Zero Service 3/29/2007

Jessica may knit but she won't be in business long if her attitude toward customers doesn't change. Went there twice a week apart while visiting Phoenix. First trip, weekday midafternoon found the store closed with a note on the door. I honestly wondered if the business was still operating. Second time, arrived 15 minutes before store opened and even though she saw me standing outside in the rain, she wouldn't unlock the door. I was on a tight time schedule and had a limited amount of time and an unlimited amount of money to invest in yarn so I was literally window-shopping...and wishing I was warm and dry. Jessica -- I would have browsed quietly and spent twice as much money if you had just opened the door! Giving her a third chance, after running short of yarn (my fault) I had to call the shop from Minnesota to buy more. That was 12 days ago, she's had my money for a week and still no yarn. I guess I should have just bought the stuff on eBay! The most positive thing I can say is that there is a wide and varied selection although very little of it is priced. She does have an employee who's very outgoing, helpful and full of good advice (she's the one from Chandles). But as for Jessica, just because you can knit doesn't mean you should open a shop. Next trip, you'll find me at The Fiber Factory (Mesa) or Arizona Knitting (Old Towne Scottsdale). For anyone reading this, it's a long drive to get first to make sure they're open and still in business. more
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