I had my hair done by one of the girls. It was HORRIBLE!!! She did me a highlite/lowlite, I asked to lighten my blonde a bit and to give me a lowlite with a color that was not quite so "pinkish" like the last time. So I asked her to darken it somewhat. I left out of there with wet hair and no haircut because I wanted another service. When I got home, was I ever in shock!!!! My hair was a white blonde with burnt orangish, red, it was HORRIBLE. I had to add some color to the red to tone it down. On top of that, when she asked if I wanted a partial or full highlite and I opted for partial, she CHARGED ME FOR A FULL, MINUS $11.00 for the partial. I was pissed, if I would have known the difference was ONLY $11.00, I would have gotten the whole thing done, but then again, I am glad I didn't, since I have LOST A LOT OF MY HAIR because of breakage from the burnt blonde, she she pulled it from scalp to ends when I already had blonde highlites!!!! My hair was ruined, and I am going to California on vacation for a wedding too early to go and have someone fix it!!!!! Worst hair I have ever gotten!