I just have to say that Hugo & Carl were 2 of the nicest Service Technicians I have ever dealt with, and they really seemed to know their stuff. I found that Laser Plus was the best place to go for a printer. I got a much better deal by getting a refurbished laser printer and their price included Delivery and Installation and a Toner Cartridge and a Cable and (best of all) a Full 1-Year On-Site Parts & Labor Warranty! I didn't see anybody else providing that kind of a "standard" warranty on a refurbished printer. I highly recommend using Laser Plus.