This is the email I sent to Mr. Hiner
The Y is guided by four core values: caring, honesty, respect, responsibility.
That is a very high standard. I believe that your Y location downtown on the corner of 16th and Lincoln has forgot about the core values. I have three different issues with this facility.
1. You have a reward system in place at the Y for bringing in new clients. One free month for bringing in a new client, the equivalent of $69. I am a Silver Sneaker member and have brought in several new paying clients in the past 3 months. I've been told by Nathan that there is no reward whatsoever for Silver Sneakers. Nathan told me the Silver Sneaker account was only worth $35 a month. So I ask for a two week pass that I could give away to a friend and Nathan refused to even listen to my point. Why am I being discriminated against? Because I'm disabled?
2. I have on a couple occasions fallen asleep in your lobby. Tom has insisted on waking me up each time. Since then he has had a cold attitude towards me. I have also taken several photos of people sleeping in the lobby and not being bothered at all. Mr Hiner, I have obstructive sleep apnea and snore, that is the reason Tom keeps waking me up, not because I'm asleep. Again I'm being discriminated against, this time because I have a disease.
3. Today, 18 Dec 14, I came in about 12:30. Tom was at the desk and the coffee was out. I ask Tom if he could make some, he said sure. I waited 20 minutes and went back up and there was still no coffee. There was someone else at the desk and I ask them if they would make some. I then made a comment to the effect that I ask 20 minutes ago I just ask the wrong person. I then went outside to smoke a cigarette and to chat with a friend. About 10 minutes after I went outside I came back in to find that now both of the coffee carafes were completely gone. I went and sat down and called the Y and ask to speak to who ever was in charge. Tom answered the phone and I ask if we could get some coffee.