well, when I called and scheduled my appointment I requested a stylist that had been working there for awhile as it was my first time going and I didn't want to get stuck with the new person trying to build up their clientele. Needless to say, that is exactly what happened. The cut itself didn't turn out incredibly bad or anything but.. I wanted someone with more experience who could offer more input and advice on my hairstyle.. since it was a dramatic change for me going from long blonde to short brown. She just did what I told her.Not a bad thing really.. I just wish the person would have listened to me when I scheduled the appointment instead of just not caring about my request. Really makes me think twice about wanting to go back.