My recent experience at Looking Good was HORRIBLE! I had my long-haired my cat groomed here for the first (and last) time. First of all, there were dogs everywhere in the room, yipping, barking etc., some kenneled and one large dog leashed near the cat's grooming table. To quiet the barking dogs, the groomer kicked the dog cages! Then, to groom my cat she yanked him up to the table repeatedly BY THE TAIL, as if it were a handle -- and this is a big cat, being yanked up by his full body weight from the tail when he tried to leave (the groomer's manhandling *and* the dogs made my cat skittish). The more upset my cat got, the more she dragged him around on the table--by the tail, the hind foot, whatever. This "groomer" was insane. She needs an assistant, animal handling knowledge--or maybe she just needs to be closed down! If a cat is difficult to groom, refuse to work on the cat or get some assistance -- don't abuse the animal! Unfortunately, the incident happened when there was a large (leashed) dog between myself and the grooming table, and I hesitated too much to intervene. We *did* ask her to stop her behavior, but she ignored us completely. Everything happened so quickly, I wish in hindsight I had the presence of mind to run over and get my cat away from her but I was horrified and frozen in shock. My cat and I were both traumatized by this incident! Needless to say, we will never return.