Simon H from Rescue Rooter arrived on site and did an initial analysis of the problem. Simon then brought out the Rescue Rooter price book and explained in detail the costs associated with this repair. We agreed on a course of action and Simon went to the truck to get his tools. I was pleasantly surprised with the care that he took to protect my floors and kitchen cabinet. This included wearing shoe covers, placing a protective tarp on the floor in front of the cabinet and laying absorbent material on the bottom of the cabinet before starting the work. Simon is a very pleasant, patient and articulate Service Technician. I would strongly recommend him for any plumbing needs. In addition to fixing my clogged drain he pointed out several things that I could do in the future to reduce the reoccurrence of this problem as well as tips to exercise the valves throughout the house to reduce the chances of a breaking a water valve. This has been the first time that I have used Rescue Rooter and based on my experience with Simon I highly recommend that you give this company a try.