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Horrible experience that left my pockets empty - Review by Juice M | Century BMW

Century BMW

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Horrible experience that left my pockets empty 11/3/2014

I flew down from New York to South Carolina on January 17,2014 to purchase a used vehicle from this dealership. I sat down to do the finance paperwork with Jim M and was sold a BMW road hazard tire & wheel protection warranty for $1289/5 Year/Unlimited mileage which is listed on my bill of sale which I am currently paying for. I was driving to work on the morning of October 6th 2014 and my tire light comes on and I pull over and notice I got a flat tire due to a nail. I called a tow truck and got the vehicle towed to my local BMW ($185 out of pocket charge). I get inside the dealership and the service rep asked how I would like to pay. I tell him I have a BMW road hazard tire & wheel protection warranty. The tech checks his system and says he doesnt see anything on file and I should contact the dealership I bought the car from. I called and talked to Rodney and explained my situation and he told me to to pay for the tire and the service and the dealership would reinburse me ($573.91 out of pocket charge). I dont know why my warranty that I paid for is not active. Rodney then fedex me a different warranty that he wanted me to sign that was not unlimited mileage no towing coverage, non bmw warranty basically not what I paid for. I contacted Sonic motor group to see if they can do anything about the situation and Vicky contact the manager who called me the same day I contacted Sonic. He appologized for the mixup and promised to call me the next day. Its been two weeks and I havnt heard anything from the manager who promised to call me back. I lost a day of work and weeks of frustration trying to get my money for the towing and the tire/replacement costs. Emails/phone calls and nobody can help me. Whats going to happen if got forbid I get another flat tire? please think of other options before going to this dealership. The lack of communication and unprofessionalism that I recieved I wouldnt want anyone else to experience that. please think twice before going to this dealer more
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